How much does shipping cost?
SHIPPING WILL BE CHARGED SEPARATELY USING BACKERKIT AFTER THE PROJECT HAS CLOSED. Backers will pay shipping and handling costs which are estimated at $15 for U.S. supporters. These are, as of project launch, the current estimates for international shipping for one copy of the Dungeon Fantasy Roleplaying Game to a select few locations outside of the United States. If you add the GM Screen to any reward level of $50 or higher we will not charge additional shipping for the screen. IF you back at the "No Reward" option and add-on the screen we will charge shipping separately using BackerKit at the rates listed below. Australia - UPDATE 9/16/16 - $30.00 (Does not include New Zealand) Brazil - $65.00 Canada - $27.00 European Union - UPDATE 9/7/16 - $30.00 United Kingdom - UPDATE 9/7/16 - $30.00 If you are an international supporter, then you are responsible for any applicable customs, taxes, and other local costs. Last updated: Fri, Sep 16 2016 6:20 pm EDT
Will there be PDFs of the Dungeon Fantasy Roleplaying Game boxed set?
Based on backer demand for the product, we have added a PDF add-on level for $35 dollars to get all five books in the box set. Last updated: Thu, Sep 1 2016 4:49 pm EDT
Does the $250 reward level include the $35 PDF add-on containing the five books in the boxed set?
Yes. We are unable to edit the pledge tier, but it includes all add-on PDFs in the campaign. Last updated: Thu, Sep 1 2016 5:06 pm EDT
Can I get the PDFs of the Dungeon Fantasy RPG boxed set without getting the physical books?
Yes. You can back for $1 at the No Reward level, and add $35 for the PDFs, for a total of $36. When your Backerkit survey comes in, you can specify your PDF reward level. Last updated: Mon, Sep 5 2016 9:32 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my pledge will be shipped, charged or locked down?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.